Returns
Returns and refunds
Made-to-order means there is no shelf to put a return back on. So the rule is simple: if it is wrong, it gets fixed.
Damaged, misprinted or the wrong item
Email a photo within 30 days of delivery and it is reprinted or refunded, whichever you prefer. You do not need to send anything back — posting a damaged sticker across an ocean helps nobody.
Changed your mind
Because each item is printed for you specifically, a change of mind is not normally a refund. Ask anyway if something is genuinely off — this is a one-person shop, not a policy department.
Wrong address
If a parcel comes back because the address was wrong, you pay only the reshipping. If it was lost in transit rather than returned, that is on the shop.
Cancelling
Possible until it goes to print, which is usually the same or the next day. Message quickly and it will be caught if it can be.
Digital downloads
Non-refundable once the file has been sent, which is the usual rule for anything you already have a copy of.
How refunds arrive
Back to the original card through Stripe, normally within 5–10 working days of being approved.